The future of the car industry has never been under as much pressure from so many different directions as it is right now, with authorities, the consumer and the environment all likely to have an...

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The to and fro between manufacturers and retailers about the achievability, or otherwise, of targets has been a characteristic of the industry for many years. The difference this time is that when the...

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Many car buyers start researching their next purchase on brand websites before being directed to their nearest dealership’s website. The OEM and dealerships already have a service level agreement...

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You can follow the journey of low-cost goods such as a coffee maker from Amazon or even a pizza from Dominos from the warehouse to your doorstep via your smartphone or tablet. But when it comes to...

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As I continue my search for a new car, I can’t help but offer more observations on the industry and its retail proposition. Firstly, for an industry that clearly suffers from over supply, it’s...

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Suzuki will major on refining its new customer website, which the company’s UK car division director Dale Wyatt claims is the best in the industry, rather than follow the trend of creating an online...

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Jon Wakefield, Volvo Car UK’s managing director, is adamant that the Swedish brand will not launch its planned online sales channel until he believes it is absolutely right, with an operational start...

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Digitisation is transforming car retailing, delivering an enhanced customer experience. But just what will the future look like, and how do we benchmark the effectiveness of in-store digitisation and...

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The retail landscape has been shifting in recent years and the pace of change will continue to accelerate in 2017 and beyond. So how dealerships can prepare themselves to prosper in the face of new...

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From time to time, a market commentator will suggest that traditional vehicle auctions are losing ground to digital-only marketplaces, either in the quality of stock available or time to sale, for...

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Can you spare half an hour of your time on Thursday? The reason I ask is because here at Auto Retail Network we’re launching an online business briefing, produced in partnership with Auto Trader, to...

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The old adage ‘the customer is always right’ has never been truer. Customers have become accustomed to the convenience and empowerment of online shopping and they have come to expect their time...

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The pressure to self-register new cars has lessened slightly since last summer where it was a major concern for 95% of retailers, but 78% still think it will be an issue over the next six months. And...

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By 2025, retailers will be focused more on higher numbers of vehicles sold than on higher profit margins. And although the dealership will remain the dominant sales outlet, purely online transactions...

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Corporate leasing company ALD Automotive is planning to expand its retail offering by selling vehicles directly to consumers, bypassing the retailer. The plan would be to offer cars directly to...

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Born between 1990 and 2000, the Millennial generation – also known as Generation Y – is smarter, happy to share information and is shaped by technology. Millennials are shaking traditional consumer...

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Turnover and return on sales percentages were up for automotive retailers in 2015, but growth was most prevalent among the larger groups while the smaller businesses appear to have struggled. Want to...

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Happy new year. I hope you all had a great Christmas and a profitable 2016. Just as 2016 was exciting (sometimes for the right reasons and sometimes not) I expect 2017 to be similarly full-on for auto...

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The all-important lead-up to the final Christmas bricks-and-mortar retail push lacked sparkle according to an industry report. Boxing Day proved to be particularly disappointing; footfall was down...

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