Sytner aims to ‘meet’ its customers as early in the buying process as possible, and uses video and online chat to get in front of them at the first opportunity Similar to other dealer groups,...

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The size of the parts market for motor retailers is bigger than many might think, witnessed by the popularity of events such as the Goodwood Revival and its sister event the Festival of Speed, and by...

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Peugeot is demonstrating that customers can use its ‘Order Online’ system anywhere to buy a car, by providing a portal to the ecommerce platform within a London phone box. Dubbed Peugeot Russell...

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Automotive websites outperform those from other retail industries, but more to be done to win trust The websites of the UK automotive industry are ranked as better than those from many other...

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Following trials in Italy selling Fiat’s 500, 500L and Panda models, and off the back of recruitment from a range of automotive brands into senior positions, we now know that the UK will be the...

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The most common mistakes that retailers make online, and how to solve them By Aaron Krane, CEO  and founder of Drive Motors More than ever, dealerships must get on board with e-commerce or risk...

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I don’t think anyone was surprised to hear that Amazon is planning to sell cars in the UK after its trials on Fiats in Italy, and its previous work in the USA. As a consumer, in many ways I think it...

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GDPR, or to give it the full title, General Data Protection Regulation, will be law on the 25th May 2018 and will supersede the current Data Protection Act 1998. And the changes could have a massive...

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The latest WannaCry Cyber-attack has reminded us of the importance of having robust security systems that are constantly reviewed to incorporate the latest updates. Considering the tech heavy times we...

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For many organisations, the task of understanding the impact of GDPR on their business and the changes they’ll need to implement is causing more than a few headaches. But consumer trust has been...

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Online car sales are set to cost 27,000 automotive sales jobs by 2027, as new research from online review community Trustpilot and the Centre for Economics and Business (CEBR) reveals motorists...

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Vertu Motors has launched a full, end-to-end, online sales platform for used cars, including part exchange capability and finance capability. The company believes it is the first in the market to be...

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Suzuki will major on refining its new customer website, which the company’s UK car division director Dale Wyatt claims is the best in the industry, rather than follow the trend of creating an online...

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The future of the car industry has never been under as much pressure from so many different directions as it is right now, with authorities, the consumer and the environment all likely to have an...

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The to and fro between manufacturers and retailers about the achievability, or otherwise, of targets has been a characteristic of the industry for many years. The difference this time is that when the...

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Many car buyers start researching their next purchase on brand websites before being directed to their nearest dealership’s website. The OEM and dealerships already have a service level agreement...

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You can follow the journey of low-cost goods such as a coffee maker from Amazon or even a pizza from Dominos from the warehouse to your doorstep via your smartphone or tablet. But when it comes to...

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As I continue my search for a new car, I can’t help but offer more observations on the industry and its retail proposition. Firstly, for an industry that clearly suffers from over supply, it’s...

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Suzuki will major on refining its new customer website, which the company’s UK car division director Dale Wyatt claims is the best in the industry, rather than follow the trend of creating an online...

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Jon Wakefield, Volvo Car UK’s managing director, is adamant that the Swedish brand will not launch its planned online sales channel until he believes it is absolutely right, with an operational start...

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