From time to time, a market commentator will suggest that traditional vehicle auctions are losing ground to digital-only marketplaces, either in the quality of stock available or time to sale, for...

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Can you spare half an hour of your time on Thursday? The reason I ask is because here at Auto Retail Network we’re launching an online business briefing, produced in partnership with Auto Trader, to...

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The old adage ‘the customer is always right’ has never been truer. Customers have become accustomed to the convenience and empowerment of online shopping and they have come to expect their time...

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The pressure to self-register new cars has lessened slightly since last summer where it was a major concern for 95% of retailers, but 78% still think it will be an issue over the next six months. And...

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By 2025, retailers will be focused more on higher numbers of vehicles sold than on higher profit margins. And although the dealership will remain the dominant sales outlet, purely online transactions...

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Corporate leasing company ALD Automotive is planning to expand its retail offering by selling vehicles directly to consumers, bypassing the retailer. The plan would be to offer cars directly to...

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Born between 1990 and 2000, the Millennial generation – also known as Generation Y – is smarter, happy to share information and is shaped by technology. Millennials are shaking traditional consumer...

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Turnover and return on sales percentages were up for automotive retailers in 2015, but growth was most prevalent among the larger groups while the smaller businesses appear to have struggled. Want to...

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Happy new year. I hope you all had a great Christmas and a profitable 2016. Just as 2016 was exciting (sometimes for the right reasons and sometimes not) I expect 2017 to be similarly full-on for auto...

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The all-important lead-up to the final Christmas bricks-and-mortar retail push lacked sparkle according to an industry report. Boxing Day proved to be particularly disappointing; footfall was down...

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Want to read more articles on this website? Please buy a subscription to carry on reading this article. Remember, every new subscription comes with a 90-day money back guarantee if you’re not...

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As an industry we bang-on about getting a smoother transition for the customer’s online experience to the showroom experience, so I thought I’d share with you a recent online-offline purchase I...

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Hyundai is claiming a UK first with a new click-to-buy, all-online, sales process including part-exchange valuation which will go live at the start of 2017. Want to read more articles on this website?...

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Automotive retailers have made advances with their web presence over the last 12 months, particularly with the mobile offering that all areas now provide. But in terms of response, the industry has...

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Trust and transparency are what today’s car buyers are telling us are important to them. But what actually do we mean by trust, why is it so important, and how can automotive retailers respond? A...

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Hyundai has concluded the Rockar venture has proved that online new car sales don’t work without retail premises. However, it has also found that to attract a broader spectrum of new car buyer,...

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Like nearly every industry sector, the motor trade is increasingly reliant on mobile devices as a business enabler. The era of having an office in your pocket is upon us and it seems hard to imagine...

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Is Amazon the real online elephant in the room for auto retailers? The Internet giant’s growth from books to, well, almost everything else has been the subject of many discussions in recent years. No...

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Radically different “rules of engagement” with car-buying consumers generated by responses gleaned from the Mazda MyWay initiative – which was designed to stimulate competition for incremental...

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Consumers increasingly use their smartphones to research which businesses they should work with. These days, online reviews are a big part of that decision process. If managed incorrectly, these...

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