As an industry we bang-on about getting a smoother transition for the customer’s online experience to the showroom experience, so I thought I’d share with you a recent online-offline purchase I...

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Hyundai is claiming a UK first with a new click-to-buy, all-online, sales process including part-exchange valuation which will go live at the start of 2017. Want to read more articles on this website?...

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Automotive retailers have made advances with their web presence over the last 12 months, particularly with the mobile offering that all areas now provide. But in terms of response, the industry has...

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Trust and transparency are what today’s car buyers are telling us are important to them. But what actually do we mean by trust, why is it so important, and how can automotive retailers respond? A...

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Hyundai has concluded the Rockar venture has proved that online new car sales don’t work without retail premises. However, it has also found that to attract a broader spectrum of new car buyer,...

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Like nearly every industry sector, the motor trade is increasingly reliant on mobile devices as a business enabler. The era of having an office in your pocket is upon us and it seems hard to imagine...

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Is Amazon the real online elephant in the room for auto retailers? The Internet giant’s growth from books to, well, almost everything else has been the subject of many discussions in recent years. No...

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Radically different “rules of engagement” with car-buying consumers generated by responses gleaned from the Mazda MyWay initiative – which was designed to stimulate competition for incremental...

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Consumers increasingly use their smartphones to research which businesses they should work with. These days, online reviews are a big part of that decision process. If managed incorrectly, these...

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Citroen and the DS franchise, with its separate network from July 2018, will be joined by a chain of permanent shopping mall outlets, described by the brands’ UK managing director, Bekir Hassan, as...

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Willingness to consider a 100% online car buying process is growing among consumers, bringing with it both threats and opportunities for traditional automotive retailers. The key findings of an...

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Auto Trader is rolling out video advertisements for auto retailers, with the company saying they should benefit from greater engagement rates with prospective buyers. Users of the service will be able...

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Volvo’s network, covering 102 outlets operated by 55 partners, will universally apply the Volvo Retail Experience CI and facilities upgrades by 2020 with Jon Wakefield, the company’s recently...

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It was only a matter of time before Auto Trader launched a comprehensive new car buying service for consumers. The company’s reach and brand awareness among buyers is already considerable, while the...

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It would appear that this online selling lark is catching on. News that Citroen has just joined a small but growing list of OEMs who have taken the digital plunge will no doubt prove encouraging for...

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The September plate change is a highly anticipated event and the 66-registration plate will undoubtedly generate a superb selection of vehicles into the used market. At this busy time for the dealer...

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With the pace of digitisation accelerating fast, MotoNovo Finance is encouraging more dealers to look again at how they can benefit from finance technology and prepare for a greater integration of...

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Across the world of journals, conferences and internet portals, there is an increasing level of ‘chatter’ predicting the future of retail in automotive. From the gloomiest, apocalyptic scenarios to...

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As new car registrations start to plateau in the UK, the majority of the UK’s motor finance brokers report that they are seeing a faster rate of growth in used car finance applications than in new...

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Volvo Car UK is moving ahead with its plans to offer consumers the ability to purchase its vehicles through a newly-developed online sales channel. However, new company managing director Jon Wakefield...

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