Do new car PCPs need to be investigated by the FCA? Probably not. Will they be investigated by the FCA? Maybe. There’s been rising chatter about buying (and selling) cars on PCP agreements for a few...

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Full year results for 2018 for those listed dealers with December year ends (Pendragon, Lookers and Marshall Motor Holdings), displayed several common market themes that have influenced each of the...

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Following its decision to withdraw its appeal following the decision of the European Court of Justice in HMRC versus Mercedes Benz Financial Services in October 2017, HMRC has published advice to the...

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At a time when the FLA announced the value of used cars financed by dealers at the point of sale surged 14% and that volume was up 8%, the average price of a used car reached a record £12,967 in...

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Citroen’s new managing director Karl Howkins is aiming to reverse the falling fortunes of the brand’s network through increased sales, better profitability and improved customer experience. Mr...

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Despite April and May bringing an upturn in year-on-year new-car registrations, the trading environment remains difficult and SMMT predictions for 2018/19 still forecast a reduction over 2017’s...

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A study of data from over 700 dealers, comparing figures in May this year with those from a year ago, highlights that overall enquiries jumped 20% with online leads continuing to show strong growth of...

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Retailers have an opportunity to significantly boost their used car sales this year as a result of record volumes of stock entering the marketplace over the coming months. According to Jonathan...

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As we went through the course of 2017 we knew that the financial results for the month of December would come under pressure and this has undoubtedly been proved to be the case. The average UK motor...

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Selling one car to a customer is an achievement, but getting a customer back in to buy a replacement car from you is quite another. While working for a global leader in retention and renewal...

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The past 12 months saw some clear trends emerge that look set to continue in 2018. The new car market saw a decline in some of the blockbuster numbers we have seen in recent years but remained one of...

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Hendy Group has set its sights on growing to a £1bn company within the next five years, which CEO Paul Hendy describes as the “magic number” in the auto retail industry to be able to reap the...

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The temptation might be to send SMEs off to be dealt with elsewhere, but there are good reasons to service their fleet needs in house By Andy Tong H Jackson Brown Jr once said: “There is nothing...

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Even the Bank of England has now paid lip service to the big, scary PCP bubble cooked up by the mainstream press. Playing devil’s advocate, governor Mark Carney admitted that “people need their...

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The to and fro between manufacturers and retailers about the achievability, or otherwise, of targets has been a characteristic of the industry for many years. The difference this time is that when the...

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Franchised dealers have made huge efforts to be compliant with consumer credit rules; they are highly regulated and can only offer car finance under strict conditions. So says NFDA director Sue...

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After a record first quarter for new car registrations, April was significantly down, prompting questions about the sustainability of the market through the rest of 2017. But retailers are confident...

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The mass media jumped all over the FCA’s plans to investigate supposedly dubious sales of consumer finance in the auto retail sector, but having read some of the mainstream press coverage, some...

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