Having great products, services and premises are key assets in developing and sustaining a successful business, but ahead of all these in the vast majority of organisations are the people who bring...

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When it comes to replacing somebody in a retailer, which we all know is a situation that occurs far too often in the industry, have you ever actually sat down and worked out who costs the most to...

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Fancy increasing your earnings by at least 3.5%? It’s perfectly achievable and your business could start making the changes to work towards this today, by creating a more diverse and inclusive...

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Franchises are paying the biggest average salaries in the motor trade in their bid to recruit and retain staff. And the sector faces a growing need for better digital skills and a desperate fight to...

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MG MOTOR SAYS 15 MORE DEALERS LOOKING TO SIGN TOYOTA TO START ONLINE SALES BCA SECURES TWO YEAR DEAL WITH EDEN NEW PERSONAL VIDEO APP TO LAUNCH JOB FINDER SPECIALIST IN LINE FOR AWARD WORLD NEWS...

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The Government has lofty ambitions for the number of apprentices it wants to see going into the UK workforce, with a target of three million by 2020. On a relative basis, though, Lookers is arguably...

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Aftersales is often looked on as the poor relation of the automotive industry. Unlike the sales departments where bright, sleek, new or pre-owned models are being dangled in front of the eager public,...

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With a greenfield site in Oldham, representing Audi’s first open point for over 15 years, Jardine Motor Group is taking a completely fresh approach to recruitment, remuneration, processes and...

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Connected technologies and advanced on-board computing systems, such as that pioneered by BMW and Volvo, means the traditional service pattern and traditional aftersales workshop is already changing...

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The to and fro between manufacturers and retailers about the achievability, or otherwise, of targets has been a characteristic of the industry for many years. The difference this time is that when the...

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As dealers contend with ever increasing customer expectations it’s no surprise that the issue of recruiting and retaining good employees remains high on the agenda, with 86% of respondents citing...

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Renault’s rapidly restored dealership network, despite being on track to reach 191 outlets next year is not expanding rapidly enough according to UK management, and faces the challenge of providing...

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There is a new initiative from the IMI to bring together the big three i.e. the IMI (the people), the NFDA (the dealers) and the SMMT (the manufacturers) to address a general lack of appeal identified...

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Bringing 65 UK-wide Ford dealerships under the TrustFord brand has delivered a more consistent experience for customers, made it easier to have conversations with customers about vehicles and offers...

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For some time now at conferences and dealer forums there has been talk and discussion about the importance of recruiting people from outside the automotive industry. As a result a number of specialist...

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You may have noticed a recent flurry of comment pieces in the specialist motoring and technology press on the subject of millennials and their perceived indifference towards cars and car ownership. If...

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Want to read more articles on this website? You must buy a subscription to carry on reading this article. Remember, every new subscription comes with a 90-day money back guarantee if you’re not...

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Longbridge-based, Chinese-owned MG Motors UK, described by head of sales and marketing Matthew Cheyne as a sleeping giant, is forging ahead with its network expansion programme and should add 25 new...

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A targeting system that only properly rewards over-achievement of target has become a fact of life for automotive retailers. And while it is possible to have a pragmatic discussion about dynamic...

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As an industry it’s interesting how little the HR side of the business seems to get discussed. Yes, when we talk about recruitment we mention the fact that it’s people that sell to people, but...

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