Volkswagen Commercial Vehicles (VWCV) is in the midst of a six-month, network trial of augmented reality headsets, which comprise an Android computer and a micro-display system, said to create a...

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Last year, 2016, might go down as a record-breaker for the retail car business. An all-time high 2.69 million new cars were registered. Used car sales could also be a record. And although the service...

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As dealers contend with ever increasing customer expectations it’s no surprise that the issue of recruiting and retaining good employees remains high on the agenda, with 86% of respondents citing...

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The service, maintenance and repair sector has a serious image problem to address, with a third of female drivers believing they have been overcharged because of their gender and almost half of men...

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Last month a German consultancy asked us for a detailed breakdown of the suppliers to the UK market for servicing and repairs. They wanted to know about independent garage workshops, fast-fits, tyre...

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Over the past decade, the non-franchised workshop sector – predominantly independent garage workshops – carried out the largest volume of servicing, maintenance and repairs (SMR), including MOT...

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Are you easy to do business with? Most retailers could probably list any number of measures to suggest that they are, but have you ever really paused to ask? Virtually every business will have...

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The UK aftermarket is facing a number of opportunities and challenges. Some are driven by changes in the way people use cars and evolving vehicle technology. Other opportunities and challenges are the...

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The forces driving the retail market for servicing and repairs are complex, but the most recent prime mover was the 2008/2009 recession and how this impacted on new and used car sales and the car parc...

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To prepare our annual Car Servicing & Repair Trend Tracker report, we collect lots of data. Our motorists’ survey provides a breakdown of the work completed, but pricing this work – to arrive at...

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Selected Vauxhall retailers are offering customers an interest-free finance option to spread the cost of repairs, servicing, tyres and accessories over three months. Vauxhall aftersales business...

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Data collected and analysed by WhoCanFixMyCar.com looking at Ford, Volkswagen and Vauxhall models revealed a small difference in average maintenance costs overall across the brands, but highlighted...

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If you go back 20 or 30 years, we used to talk about the ‘bathtub curve’ when referring to car repairs. When brand new, it wasn’t unusual for cars to develop faults requiring repair. Once fixed,...

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The concept of parts wholesaling is nothing new. The average franchise dealer will supply a certain amount of parts to the independent sector as and when they are needed and there’s profit to be made...

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It’s about this time of year that we check the progress of our ongoing survey of motorists’ servicing and repair retail purchases. The survey, which has now run for over 20 years, entails...

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Motorists are prepared to travel well beyond the typical average distances if they need specialist, high value work on their vehicles, or for garages that have god reviews. Want to read more articles...

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Another week; another chance to take a pop at franchised workshop labour rates. The Warranty Direct annual labour rate survey is easy meat for those magazines and newspapers (and even some trade...

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Leading high street auto retailer, Halfords, is to step up its investment in the service and repair side of the business as it diversifies away from its core accessory and parts sales. The move could...

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A set of four standards is being proposed to govern service, maintenance and repair e-commerce transactions between fleets and their service providers. The guidelines are being put forward by the...

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