In these uncertain times, sales and marketing cannot take a complete back seat in the crisis planning. Retailers need to position themselves for growth during the uncertain times. The importance of...

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After decades as a high-cost, low-volume rounding error of global vehicle sales, electric powertrains are on the up. Stringent emissions requirements being laid down by governments around the world...

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2020 will be a big year for the auto industry, not least because of increasing anxiety around climate change and the disruption Brexit could cause. In its report on consumer trends for 2020,...

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Peugeot is aiming to keep sales figures for the new 208 at the same 18,000 level as the outgoing car, with the brand saying it is not planning to ‘force’ the new car. UK managing director David...

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Used car supermarket Big Motoring World is pushing forwards on its ambition to be the number one independent used car business, having acquired a new site in London and with discussions under way with...

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Volvo’s online sales launch marks a significant change from others that have gone before. Volvo claims it is offering the most complete system available today with four different ways of funding a...

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Seat has hit a network average return on sales of 2.0%, according to managing director Richard Harrison. “We hit our strategic target last year, three years after we set out our recovery programme;...

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Subaru is in the midst of a turnaround plan with the aim of putting the brand first for dealer and customer satisfaction after years of being “stuck in the WRX past”, according to Torbjorn Lillrud...

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The Chrysalis Loyalty white paper ‘How to create loyal customers and drive real growth In sales and profitability’ has generated considerable interest among retention specialists across the...

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2018 has seen the pace of growth slowing across the globe, with the economies that depend on trade being hit the hardest. And future growth is being threatened by an escalating trade war between the...

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Set firmly in Vauxhall’s sights for the next three years is a turnaround for the brand’s fortunes in terms of sales, retailer profitability and public perception, according to managing director...

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The automotive retail sector sees tech-savvy car buyers more inclined to seek rewarding physical experiences in store. As a result, virtual reality (VR) experiences are increasingly being deployed as...

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There is a massive chasm that your ready-to-buy customers are falling into, and they disappear forever, without a trace. I have been speaking to a number of dealers recently about a big issue I have...

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The average UK motor retailer produced a comparatively strong performance for the month of May, coming in marginally above breakeven. While this does not sound like a strong result on the face of it,...

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A study of data from over 700 dealers, comparing figures in May this year with those from a year ago, highlights that overall enquiries jumped 20% with online leads continuing to show strong growth of...

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Suzuki, supported by dealers who run the brand’s 157 outlets, is determined to recover from a series of what the company’s UK head of automobiles Dale Wyatt described as a series of painful and...

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In an ideal world customer loyalty and retention could be transformed simply by parachuting in an off-the-shelf process into your business and pressing ‘go’. But experience teaches us all that...

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A new plate change brings pressure to pre-register cars, but staying on top of the stock problem is simple By Ian Allen The new ’18’ reg is upon us, which will create pressure on...

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The satisfaction of stealing a buyer from a rival is great, but if you don’t protect your existing customers they are all targets for your competitors By Andy Tong As every trainer and line manager...

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Big Data lets us personalise the customer’s journey, but many of the assets are in your own company already By Jonathan Robbins, Group CRM & modern retail manager, Dick Lovett group There...

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