There is certainly going to be a lot of change as we go through 2020. We are going to see a huge amount of electric and hybrid product hit the market, which retailers are increasingly going to be...

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Customer experience is critical to brand and retailer loyalty and advocacy, but too many retailers are failing to appreciate the crucial role that the service experience plays, and the importance of...

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With concerns for retailers raised over the increased take-up of electric vehicles, we put the question of reduced aftersales revenue to Daksh Gupta, chief executive of Marshall Motor Group, where...

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The widespread adoption of electric vehicles could see retailers’ revenue on servicing drop by 40% and on parts by 20%. So says Petter Nordesjo, former managing director at BMW Sweden and member of...

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Satisfaction levels have increased among consumers using franchised dealerships when it coms to aftersales services, with 83% reporting that they were either very satisfied or quite satisfied compared...

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Toyota Financial Services is taking a majority stake in ‘incentivised carpooling’ pioneer Faxi, with the key objective of becoming a mobility services provider and help to reduce single occupancy...

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March is a vital month for UK motor retail. With the launch of the new registration plate it is the top month of the year, both in terms of retailer turnover and profitability. Over the past two...

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As the motor trade sector remains hamstrung by economic and political forces beyond its control, it is vital to take every measure possible to retain customers and strive for growth. The key to this...

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Vauxhall is to launch its first new car service plan this week, Auto Retail Agenda can exclusively reveal. The move is part of a bid by the manufacturer to improve retailer aftersales profitability,...

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The average UK motor retailer produced a strong result in October with a profit of just over £6,000. This compares favourably to the prior year, where we saw a small loss, which is more typical of a...

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The retail landscape is undergoing a transformation phase that requires re-thinking today’s retail concepts. There will not be one single retail concept in the future. We need to find a way for an...

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CDK Global research has found that vehicles and their associated brands are becoming less significant for consumers when making purchasing decisions as customer loyalty declines in the UK. A survey...

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Volkswagen Commercial Vehicles (VWCV) is in the midst of a six-month, network trial of augmented reality headsets, which comprise an Android computer and a micro-display system, said to create a...

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I approached the publication of the profitability results for the first month of 2018 with a certain amount of trepidation. The ‘mood music’ in the industry is certainly not positive, with profit...

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As expected the average UK motor retailer had a tough November, posting a loss of £18,700 per site for the month. November is always a poor performing month as a result of being mid-quarter and with...

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You can follow the journey of low-cost goods such as a coffee maker from Amazon or even a pizza from Dominos from the warehouse to your doorstep via your smartphone or tablet. But when it comes to...

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Many car buyers start researching their next purchase on brand websites before being directed to their nearest dealership’s website. The OEM and dealerships already have a service level agreement...

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Last year, 2016, might go down as a record-breaker for the retail car business. An all-time high 2.69 million new cars were registered. Used car sales could also be a record. And although the service...

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With new car sales volumes under pressure in many parts of Europe, aftersales as a driver of overhead absorption will remain of critical importance. Demographic and consumer changes mean the...

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Mazda’s London-centred MyWay sales and direct contact brand initiative is likely to be extended to other open points to provide what UK managing director Jeremy Thomson described as brand outreach in...

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