Last year, 2016, might go down as a record-breaker for the retail car business. An all-time high 2.69 million new cars were registered. Used car sales could also be a record. And although the service...

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The service, maintenance and repair sector has a serious image problem to address, with a third of female drivers believing they have been overcharged because of their gender and almost half of men...

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Over the past decade, the non-franchised workshop sector – predominantly independent garage workshops – carried out the largest volume of servicing, maintenance and repairs (SMR), including MOT...

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If you go back 20 or 30 years, we used to talk about the ‘bathtub curve’ when referring to car repairs. When brand new, it wasn’t unusual for cars to develop faults requiring repair. Once fixed,...

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The Trend Tracker Car Service and Repair Update report, published last month, describes a declining trend in retail service and repair demand over the past decade, despite the growth in car ownership....

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With recent headlines dominated by news of a potential bailout of the Greek economy, many analysts are predicting a ‘double dip’ recession for some of the world’s stock markets. This...

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The Auto Retail Network Aftersales Profit Clinic in September proved to be a real eye-opener. A colleague and I attended to run a workshop and present some research about the market for retail...

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The Motor Block Exemption Regulations specifically relating to the aftersales sector are currently being reviewed by the European Commission and it now appears likely that some aftersales-specific...

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