The National Association of Motor Auctions (NAMA) is to introduce a series of new initiatives to its vehicle grading scheme, amid claims from the remarketing community that the current system is...

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Incoming NADA chairman Charlie Gilchrist is on a mission to attract more young people, especially technicians, to the business. Mr Gilchrist used his conference address to warn of a “dangerous...

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The theme of #NAW2018 – National Apprenticeship Week – is showcasing how apprenticeships work and for retailers thinking about taking apprentices on, why not check out the online map about...

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Connected technologies and advanced on-board computing systems, such as that pioneered by BMW and Volvo, means the traditional service pattern and traditional aftersales workshop is already changing...

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Skoda is going back to basics for 2017 with a huge push on its accreditation programme for all retailer staff. At present, what the VW-owned brand describes as “a relatively low proportion” of the...

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There is a new initiative from the IMI to bring together the big three i.e. the IMI (the people), the NFDA (the dealers) and the SMMT (the manufacturers) to address a general lack of appeal identified...

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Keith Duncan, who trained as a pilot with the RAF before embarking on a 30-year retailing career, has charted a flight plan for Edinburgh-based multi-franchise group Eastern Western and its 1,016...

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By Mike Jones Over recent years we have seen a complete change in what we expect of a salesman when we walk into a car dealership. This shift in expectation has been in response to the evolution of...

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For some time now at conferences and dealer forums there has been talk and discussion about the importance of recruiting people from outside the automotive industry. As a result a number of specialist...

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You may have noticed a recent flurry of comment pieces in the specialist motoring and technology press on the subject of millennials and their perceived indifference towards cars and car ownership. If...

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Even in this connected era, a lot of basic training programmes are still delivered face-to-face. Companies understand the importance of training but when it comes to details, they are often content to...

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Technology news has been pouring out of every corner of the media in recent days. From news about Apple’s latest software update for its phones and tablets to the BBC’s themed series of programmes...

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Eastbourne Motoring Centre had its best ever retail month in March this year, and managing director Mark Lambird attributed this largely to a six-month leadership development programme taken by...

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The IMI is warning automotive employers not to disregard management training if they wish to reach their maximum potential. The warning comes on the back of a two-year ROI study completed by the IMI,...

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CarShop’s trainers can also use the agendas and exercises in the Video Arts support materials to deliver classroom training out-of-the-box. “The films come complete with everything you need to run a...

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New research from the IMI has shown that by the end of their third year, a well-recruited apprentice can generate between 150% and 300% return on investment, based on a £50 hourly charge out rate....

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Is the auto retail industry missing out on the best management because of a lack of training? It’s something I’ve been thinking about following a meeting I had with Steve Nash, the chief executive...

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Four Belfast students have landed paid summer work placements at Charles Hurst after excelling in a competition modeled on TV’s The Apprentice and run by the dealership group, in partnership...

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New College Nottingham has taken over a dealership from the Co-Operative Motor Group, to help students launch their careers in the industry. The business has been renamed 3E Autos, and will be managed...

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In February’s Auto Retail Manager, Adam Reynolds of Motorpoint Chingford explained how he had recruited three previously unemployed people as trainees using funding available from a government...

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