Too many dealers are underplaying the importance of a quality used car warranty to gain and retain customers, enhance customer trust and build their reputation. This is the stark observation from Adam...

Toyota and Mitsubishi are reducing the lengths of their approved-used warranties, the former for hybrids and the latter for all models. Toyota has traditionally offered a 24-month warranty with hybrid...

  VAUXHALL TO LAUNCH NEW CAR SERVICE PLAN RRG GROUP PROFIT LIFT USED CARS AND HOTELS A NATURAL FIT, SAYS OWNER RETAILERS NOT INCLUDED IN 48 HOUR COOLING OFF FOR EXTENDED WARRANTIES NEW MARKETING...

The average UK motor retailer produced a strong result in October with a profit of just over £6,000. This compares favourably to the prior year, where we saw a small loss, which is more typical of a...

In today’s motor retailing environment, the importance of added value services has arguably never been more critical to the bottom line and meeting customer needs. I’m encouraged to see some...

Renault has reduced its new car warranty from an above-average four years/100,000 miles to the industry-standard three years/60,000 miles, effective from 1 February. A spokesman for the manufacturer...

RENAULT CUTS NEW CAR WARRANTY INVESTORS RAIL AGAINST EXCESSIVE BOARD PAY DEALS MARRIOTT WINS TITLE AT VOLKSWAGEN ONE BUSINESS AWARDS PENDRAGON OPENS NEW SUFFOLK CAR STORE A THIRD OF RETAIL WORKERS...

There is often concern that service centres and garages might be unwittingly fitting counterfeit spare parts to their customers’ vehicles. Counterfeit parts jeopardise brand reputation when they...

We’ve said it before; it can cost as much as five times more to acquire a new customer than it does to retain an existing one, there is no doubt customer retention must remain a priority. So here are...

Are you easy to do business with? Most retailers could probably list any number of measures to suggest that they are, but have you ever really paused to ask? Virtually every business will have...

The UK aftermarket is facing a number of opportunities and challenges. Some are driven by changes in the way people use cars and evolving vehicle technology. Other opportunities and challenges are the...

When you think it can cost as much as five times more to acquire a new customer than it does to retain an existing one, there is no doubt customer retention must remain a focus. This is where your...

In last month’s Bulletin, I read Mike Jones’ (ASE plc) sound advice to refocus on used cars to avoid problems should the market soften in 2016. He also noted the strong performance of dealer service...

It’s still fair to say that a lot of retailers view used car warranty simply as a cost rather than as a strategic opportunity. With the right support from your provider, your sales teams should have...

If you go back 20 or 30 years, we used to talk about the ‘bathtub curve’ when referring to car repairs. When brand new, it wasn’t unusual for cars to develop faults requiring repair. Once fixed,...

So, the FCA’s new rules on GAP insurance are in force. They’re the culmination of months of market study, consultation and feedback but now they’re finally here. I know some dealers have decided to...

Unless you’re one of Ford’s 54 retailers charged with upgrading to a FordStore it’s likely Vignale, one of retailing’s the most talked about new sub-brands will be raising more questions than it...

In next week’s Auto Retail Bulletin – the monthly sister-title to Auto Retail Agenda – we interview Tim Tozer, the new boss of Vauxhall and a man with plenty of retail (as well as manufacturer)...

Specialist automotive professional services provider, ASE, has opened an office in Milton Keynes in order to get closer to clients in the south of the UK. The new office will be headed up by Steve...

Subaru has killed-off its innovative Everything Taken Care Of offer and replaced it with a standard, but longer, warranty offer. Want to read more articles on this website? Please buy a subscription...