The old adage ‘the customer is always right’ has never been truer. Customers have become accustomed to the convenience and empowerment of online shopping and they have come to expect their time...

Born between 1990 and 2000, the Millennial generation – also known as Generation Y – is smarter, happy to share information and is shaped by technology. Millennials are shaking traditional consumer...

By Lynda Ennis, founder of Ennis & Co Change is happening at an ever-increasing pace in the automotive sector. The winners in the battle for survival will be the organisations and people who are...

You may have noticed a recent flurry of comment pieces in the specialist motoring and technology press on the subject of millennials and their perceived indifference towards cars and car ownership. If...

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Retailers need to listen to their younger employees if they want to better retain staff and understand customers in the future. That was the core message from the recent ‘Preparing your people for...

Younger buyers, often referred to as Millennials, take a more sensible and needs-led approach to buying than previously thought, according to Urban Science’s Paul Dillamore, speaking at the launch of...

The annual Detroit Motor Show is a key opportunity for US automakers to show their muscle, both literally and metaphorically. General Motors led with the new Corvette while Ford showed off its F-150...