For many organisations, the task of understanding the impact of GDPR on their business and the changes they’ll need to implement is causing more than a few headaches. But consumer trust has been...

Strong demand for used vehicles has underpinned used values through 2016. While retailers have enjoyed a stable market to date, as the industry heads into the final quarter of the year every indicator...

Strong retail demand has supported used values in August with a reduction of 0.7% at the three-years and 60,000 miles, according to Cap HPI. This stable market is due to consistent performances across...

One of the ‘rising stars’ in the app world has been Slack, a full-fledged alternative to email as it pertains to the team collaboration in your organisation. Slack organises your team’s...

Retailers need to listen to their younger employees if they want to better retain staff and understand customers in the future. That was the core message from the recent ‘Preparing your people for...

The IMI is warning automotive employers not to disregard management training if they wish to reach their maximum potential. The warning comes on the back of a two-year ROI study completed by the IMI,...

2013 was pretty good for the average franchised dealership. But reviewing ASE’s latest KPI figures, the net profit on sales of 1.38% looks poor compared with their 3% benchmark. One retailer...

The last four years have been tough for many Mazda retailers, but Lodge Garage of Buckinghamshire has managed to double sales and turnover in that time. Profits are “well on the way to doubling”...

If you are a manager, one of your key roles is to keep the momentum going when your staff have been on a training course and to make sure they consistently apply the new skills they have learned. That...

PSA Peugeot Citroen has changed its senior management structure and appointed a single person in charge of UK operations for both brands. Auto Retail Network has learnt that Peugeot’s managing...

By Ian Allen   The old adage is that salespeople (like footballers) are born and not made. However I believe this mindset is overdue to be challenged – and that there is no better time than...

After talking to retail groups and manufacturers, the Warranty Group says it will roll-out a programme before the year-end to encourage franchised retailers to establish a new breed of specialist...

Citroën UK has announced the appointment of Charles Peugeot as sales director, from 1 August. He was previously head of Commercial Vehicles & Business Sector, at Citroen where he increased...

by Ian Allen As we are all too acutely aware, these are unprecedented times for automotive retail and, as such, there has never been a better time to revisit the way in which dealerships are run, and...

The Nick Whale BMW dealership in Warwick dramatically increased sales almost overnight as a result of focusing on the way they managed their sales enquiries. Frank Kinner, the dealer principal last...

When the news is filled with stories of redundancies, missed earnings reports, rising unemployment and economic slowdown, would be irresponsible to continue with business as usual and not take action...

John Clark started his career in the motor industry at the age of 17 as a management trainee with Ford. He launched his first franchised dealership, John Clark BMW, in Aberdeen in 1977, and today he...

International bestseller The One-Minute Manager by Ken Blanchard and Spencer Johnson sets out three simple steps for getting the best from your people and making your business more successful. 1....

Some time ago we had a key member of staff leave the business. She had been with us for over ten years, and was a very pro-active member of the senior management team. They say you don’t know...

Want to “transform you life and career”? Bill Cullen’s bestseller is a good place to start. It’s a fascinating blend of folksy stories and practical advice and the fact that he...