CDK Global has a “significant pipeline of partners across different sectors of the industry” ready to join its Partner Programme, according to Neil Packham, head of the DMS provider’s global...

DMS provider CDK is changing strategy to allow a more open approach to third party systems. Speaking to Auto Retail Bulletin, Neil Packham, CDK Global’s president international, said the firm was...

Many car buyers start researching their next purchase on brand websites before being directed to their nearest dealership’s website. The OEM and dealerships already have a service level agreement...

The retail landscape has been shifting in recent years and the pace of change will continue to accelerate in 2017 and beyond. So how dealerships can prepare themselves to prosper in the face of new...

People have made decisions based on ‘word-of-mouth’ recommendations for hundreds, if not thousands, of years. Good reviews are gold dust for dealerships: 73% of consumers say that a positive online...

Car retailers depend on building lasting customer relationships to ensure long-term profitability, but when economic uncertainty puts pressure on new car sales, there are many lessons dealerships can...

Caramel latte, extra hot, extra shot, soya milk, large, blueberry muffin, you’ll pay by contactless and eat in, except on Monday’s when you’ll take-away – no receipt thanks. If you’re a regular...

Not too long ago a friendly chat over a cup of tea in a dealership was enough to set in motion a rewarding customer journey. Nowadays, as technology drives a change in consumer habits, retailers are...

As Arthur Miller’s salesmen discovered in his revered play Death of a Salesman, the way to succeed in a business climate is to move forward and not waste time ‘living’ in the past. For the modern...

In recent years customers across the retail environment have seen a major shift in the style of interaction they experience when they walk into a shop or a car dealership. Many major high street...

For many years the customer journey was a long and winding one. Baby Boomer consumers (born between 1946 and 1962) and Generation X (born 1963-1977) dedicated themselves to researching, testing and...