The recent announcement by the FCA to act on Discretionary Commission Arrangement complaints has been anticipated for some time. Lenders and retailers alike have been watching the surge in complaints...

On 16 May, the FT Advisor reported that a third of financial advisors were “not confident they are prepared for the go-live date of the consumer duty”. Given that these financial advisors will...

From the switch to EVs and the swath of new entrant challenger brands, plus the introduction of agency, direct sales and subscription models, the current wave of revolutionary change is disrupting the...

The new agency model heralds a significant change to the way in which new vehicles are sold – it bears the moniker of commercial disruptor with some justification. But it is a legal disruptor as...

Elon Musk might be having second thoughts about his decision to buy Twitter but he clearly has no such reservations about Tesla’s unique, vertically integrated direct aftersales service model. In a...

2021 is going to go down as a record year for motor retail profitability. Indeed it is probably one which is never going to be surpassed in terms of collective profits earnt. While retailers are busy...

Retailers have found themselves in something of a purple patch over the last year, despite the shortage in supply of new vehicles, reaping the benefits of an increasingly strong used car market. And...

During the course of 2021 we saw most motor retailers post record profits, even in historically tough months, on the back of strong retail margins, good used car volumes and controlled costs. This...

UK motor retailers continued their strong performance during the month of September, delivering a profit of £168,000 on average during the month. This strong result represents an improvement of...

Ever since the plate change month moved to September the month of August has been quiet, with retailers and customers either thinking about holidays or looking forward to the impending new...

Motor retailers have weathered the Covid-19 storm remarkably well so far. This follows a sustained period of decline in new car registrations. In 2021 year to date, registrations are being distorted...

Now that motor retail is up and running across the country we can start to decipher the cost of the pandemic shutdown to dealerships. I paused the detailed commentary during the lockdown, however we...

With the industry allowed to open the showroom doors from 1 June we are starting to see the recovery and will be able to determine the shape of that recovery over the coming weeks. There should be...

Land Rover design director Gerry McGovern has likened the Range Rover Evoque to an Apple iPhone – and insisted the firm would have been mistaken to radically change the design of the all-new...

Traditionally February produces the largest losses for UK motor retailers and, unless we have a crash later in the year, 2019 looks like being no different. The average dealership lost £19,600 during...

The average UK motor retailer produced a strong result for September, in spite of the general doom and gloom around the industry. Profit for the month was just under £77,000, producing a profit for...

Like a wide range of businesses in the UK that have ever delivered, or taken delivery of, any product, retailers, manufacturers and suppliers in the automotive industry have long used a street address...

Controversial lead-generation website TrueCar is still working hard to convince auto retailers that it is “on their side” as it rebuilds its business model. The company claims it has added more than...

If you were looking at the results for the average motor retailer in 2016 you would probably give them a B+. Good, but not great. Coming in with an annual profit of £177,000 sees dealers suffer their...

The retail landscape has been shifting in recent years and the pace of change will continue to accelerate in 2017 and beyond. So how dealerships can prepare themselves to prosper in the face of new...