Sullivan - Auto Retail Network

Threats and opportunities from digital transformation of retail

Digitisation is transforming car retailing, delivering an enhanced customer experience. But just what will the future look like, and how do we benchmark the effectiveness of in-store digitisation and...

Opportunities ahead for the UK aftermarket sector

The UK aftermarket is facing a number of opportunities and challenges. Some are driven by changes in the way people use cars and evolving vehicle technology. Other opportunities and challenges are the...

Following the John Lewis model

In so many areas of retail, it is John Lewis that is quoted as the benchmark standard. But how closely could or should automotive retailers follow the John Lewis model and approach? That model...

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